SPIRIT JOURNEYS WORLDWIDE

Preface

Spirit Journeys Ltd are committed to protecting the privacy of everybody that travels with us. This Privacy Notice is our way of being transparent to you on how we use your personal data when you enquire and book with us, and demonstrates our fair processing practices.

Data Controller

Spirit Journeys Ltd is a tour operator and travel agency based in Inverness Scotland.  Spirit Journeys Ltd are data controllers.  We collect and process data for a number of purposes outlined in this Notice. If you ever need to contact Spirit Journeys Ltd, you can by using the details below:

Address: SJ Travel Centre, Unit 3 Fairways Retail Park, Inverness, IV2 6AA

Phone: (+44) 1463 240467

If you have a specific query relating to how we process your personal data, you can contact the Spirit Journeys  Data Protection Officer on:

Email: info@Spiritjourneysworldwide.com

Our website address is: https://spiritjourneysworldwide.com.

What personal data we collect and why we collect it

In order for us to facilitate your booking, we require the following personal information about you:

       Name as per passport (including middle names)

       Address

       Phone Number

       Payment Information

       Nationality

       Place of birth

       Passport Number

       Passport Issue/Expiry Date

       Date of Birth

       Email address

We are also obligated to obtain information that could reveal your race or ethnicity – such as nationality – and personal data of a special category such as health and medical information where necessary.

We request the name and phone number of an emergency contact and their relationship to you. We realise that your emergency contact may not have heard of Spirit Journeys Ltd previously, and so we ask you to inform them that you will be sharing their information with us. If they have any queries they can contact us using the details we have provided in this Notice.

You are required to provide this information to us before we can confirm your booking. If you fail to provide us with this information then you will not be able to book your holiday.

For enquiries, we can collect less information, which will include name and contact details as a minimum.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Address: SJ Travel Centre, Unit 3 Fairways Retail Park, Inverness, IV2 6AA

Phone: (+44) 1463 240467

If you have a specific query relating to how we process your personal data, you can contact the Spirit Journeys  Data Protection Officer on:

Email: info@Spiritjourneysworldwide.com

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Receiving Data Through Third-Parties

We are proud to have a wide network of Travel Agents and Travel Partners. If you book through a Travel Agent, we will receive your data through the travel agent of your choosing. If you have concerns that we may have received your information in error or would like to find out where we have received your information from, please contact us using the details in this Notice.

Who we share your data with

Recipients of Your Information

In order for us to deliver our services to you, we have to transfer your information to third parties. The list below provides information on the types of third parties with whom we share information. It is challenging to name specifically all of the third parties that we will transfer data to, and so we have provided some categories of recipients for you instead.

–       Airlines; we will inform you of the airline company we will transfer your data to when booking the flight,

–       Hoteliers; we will inform you of the hotel company we will transfer your data to when booking the hotel,

–       Transfers; we will inform you of the taxi/transfer company we will transfer your data to when booking the transfers to/ from the accommodations,

–       Tailor-made holiday providers; where flight/hotel/transfers are organised by a single company, we will inform you of the company we will transfer your data to when booking those services,

–       Specialist service providers; in the event you require a specialist service e.g. medical services

–       Mailing houses; for brochures and other mailers.

We will never sell your data to any third party.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal, regulatory, and financial reporting requirements.

This includes the data relating to your booking for a minimum of 3 years, which is a requirement for legal purposes.

Information relating to the monetary value of your booking will be retained for a minimum of 6 years from the date of the transaction, in order to comply with statutory financial reporting requirements.

Spirit Journeys Ltd retain medical information that they collect on you whilst on holiday  until it is no longer needed as dictated by yourself or by a medical professional acting on your authority.

We retain your contact details until such time where you no longer wish to be contacted by Spirit Journeys Ltd .

These retention periods are not inclusive of how long the recipients of your personal information may retain your data.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We are always happy to fulfil any one of your rights wherever possible. Your rights with respect to the personal data that we process on you are:

     Right to information on how your data is processed

     Right of access to the personal data we hold on you

     Right to rectify any inaccurate data we process on you

     Right to object to us processing your personal data

     Right to erasure of your data

     Right to data portability

     Right to lodge a complaint with a data protection regulator

     Right not to be subject to automated decision making

You can invoke any of your rights at any time using the contact details listed in this Notice, subject to us having to keep the data for legitimate business or legal reasons. Please be aware that we can ask for identification documents to confirm we are disclosing information to the correct person. If you elect a representative to invoke these rights on your behalf we will request that the representative can demonstrate they have the authority to act on your behalf and their identity.

We do not conduct any automated decision making or profiling when you make a booking with us.

Where we send your data

Visitor comments may be checked through an automated spam detection service.